Client Overview

A leading global logistics and supply chain enterprise operating warehouses, freight networks, and digital customer platforms across 30+ countries. With rising demand for real-time visibility and automation, the organization sought to establish a Digital Operations Global Capability Center (GCC) in India.

Business Challenge

The client faced operational inefficiencies across IT and digital systems due to:

• Fragmented support teams across multiple vendors and geographies
• Frequent outages impacting warehouse operations, transportation systems, and customer portals
• Lack of centralized monitoring for applications, cloud platforms, and network infrastructure
• Slow issue resolution and inconsistent service quality
• Growing need for automation, analytics, and 24×7 operational support

They needed a unified GCC that strengthened digital operations, modernized support functions, and delivered scalable capabilities aligned with global performance standards.

Xevyte’s Solution

GCC Strategy & Governance Model

Xevyte designed the GCC blueprint with a structure supporting:

• Digital IT Operations
• CloudOps & Infrastructure Management
• Network Operations (NOC)
• Data Engineering & Analytics
• Automation CoE
• Service Desk & Global Support

A centralized governance structure was implemented with defined KPIs, SLAs, and cross-functional delivery pods.

GCC Setup & Infrastructure Enablement

Xevyte established a modern operations-centric GCC facility with:

• 24×7 operations floor
• Monitoring screens and command-center visibility
• Secure connectivity to global systems
• Cloud, application, and network monitoring tools
• ISO-aligned security and compliance controls

The center enabled unified visibility across logistics platforms, warehouse systems, and customer-facing applications.

Workforce Build-Out & Capability Development

Xevyte hired specialized teams across:

• Cloud & application support
• Infrastructure engineers
• Network operations specialists
• L1–L3 IT support
• Automation & scripting engineers
• BI and data analytics teams

A structured training program ensured deep understanding of supply-chain applications, warehouse systems, and logistics operations.

Operational Excellence & Automation

Xevyte introduced:

• Automated incident triage workflows
• Predictive monitoring for warehouse and transportation systems
• Reporting dashboards for service availability and SLA compliance
• Root-cause analysis frameworks
• Playbooks for handling critical business processes

These initiatives significantly improved reliability and platform resilience.

Business Impact

Enhanced Operational Efficiency

• 35% faster ticket resolution across digital and IT operations
• Reduced downtime for warehouse management systems and freight scheduling platforms
• Higher accuracy in issue root-cause detection

Unified Digital Operations

Consolidated cloud, application, and network monitoring

• Centralized support for all time zones
• Strong governance and cross-functional collaboration

Increased System Reliability

• Improved visibility into performance metrics
• Predictive alerts reduced high-impact outages
• Enhanced availability for business-critical logistics systems

Scalable, Future-Ready GCC

• Built foundational teams for automation and analytics
• Reduced dependency on multiple vendors
• Enabled rapid expansion into AI-driven supply-chain capabilities