Client
A global retail organization with 2,000+ stores across North America, Europe, and APAC.
Client Background
The retailer relied on a highly distributed store network, point-of-sale systems, supply chain applications, and warehouse systems. High availability and low network latency were crucial to ensuring uninterrupted customer experience and operational efficiency.
Client Challenge
The client’s network operations were managed through traditional NOC processes with limited automation and high dependency on manual triage.
Frequent outages, slow incident resolution, and limited visibility across stores, warehouses, and regional data centers affected business continuity.
The existing setup lacked proactive monitoring for bandwidth utilization, application performance, and endpoint behavior.
Fragmented vendor support made incident ownership unclear, leading to escalations and customer dissatisfaction.
The organization needed a scalable NOC model capable of handling global operations with unified observability, automation, and stronger SLA performance.
Xevyte Solution
Xevyte established a 24×7 Global NOC with full fault, performance, and capacity monitoring across network devices, POS systems, wireless access points, WAN circuits, and data center components.
Automated alert correlation reduced noise and accelerated incident identification. Root-cause analysis was strengthened using AI/ML-based anomaly detection.
Xevyte deployed standardized playbooks, automated remediation scripts, and vendor coordination workflows, ensuring faster resolution.
Real-time dashboards provided visibility into store availability, network health, and SLA adherence. The solution was built to scale as the client expanded globally.
Business Impact
Key Capabilities Delivered