Client
A fast-scaling EdTech provider delivering digital learning platforms to 30+ countries.
Client Background
The client operated a cloud-native platform with globally distributed users, remote employees, and multiple third-party integrations. Continuous availability and secure access were critical to business growth.
Client Challenge
Rapid user growth created pressure on IT operations.
The EdTech company lacked a unified service desk, remote device management system, and structured access governance for employees and instructors.
Frequent performance issues, slow incident resolution, and scattered monitoring tools hindered operational efficiency.
They needed a modern, end-to-end managed IT services model supporting global uptime, user experience, and secure collaboration.
Xevyte Solution
Xevyte established a centralized IT Managed Services framework with a global service desk supporting all time zones.
Automated provisioning and access control were implemented using CENTRA (IAM).
Endpoint management (laptops, tablets, mobile devices) was standardized with remote monitoring, patching, and configuration control.
CloudOps teams ensured consistent performance for learning platforms, content delivery systems, and APIs using proactive monitoring and capacity forecasting.
Xevyte integrated analytics-driven service insights to improve user experience and system reliability.
Business Impact
Key Capabilities Delivered