Tier 3 Engineer – Nutanix

Job Overview

As a part of the MS Nutanix support team, the engineer is required to have strong Admin, Operate, and Manage skills in Nutanix to provide services for global HPE customers. Candidates should have a strong customer focus, sensitivity in dealing with diverse cultures, and the ability to learn and adapt quickly.

Key Responsibilities

• Resolve customer issues via telephone, email, or remote sessions.
• Identify and escalate issues to vendors as per process guidelines.
• Leverage internal technical expertise to provide effective solutions to customer issues.
• Collaborate with technology teams to diagnose and resolve complex issues.
• Maintain quality in case documentation, SLA adherence, and operational metrics.
• Perform tasks within the productivity measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews, and RCA.

Technical Skills

• Admin, Operate, and Manage Nutanix hyper-converged infrastructure.
• Experience in configuring Nutanix hardware, software, servers, storage, and networking.
• Proficiency in Nutanix command line interface and integrating with Backup and Disaster Recovery solutions.
• Monitoring and optimizing Nutanix infrastructure performance.
• Maintaining Nutanix infrastructure documentation (HLD, LLD).
• Experience with Nutanix Era, Prism, Flow, Xi IoT, and Files solutions.
• Basic understanding of DHCP, DNS, Active Directory, and Linux operating systems.
• Knowledge of physical networks and storage technologies.

Qualifications

• Bachelor’s degree in Engineering (or equivalent).
• Minimum 8 years of relevant experience in an Enterprise Managed Service environment.
• Certification on the latest tracks like NCP-MCI, VMware VCP, ITIL is an added advantage.
• Flexible to work in a 24/7 support environment.
• Minimum level should be SPE if applying as part of Internal Job Posting.